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Post by juthi52943 on Dec 19, 2023 8:36:48 GMT
Whether to equip themselves with appropriate software for managing reviews: tools which help companies collect, respond to and manage feedback and comments from customers. It is also interesting to underline how Italian consumers are on average more influenced than their European colleagues by online reviews in almost all the categories proposed, with the exception of professional services and home equipment and furniture. Another interesting fact, which differentiates us from the European average, concerns the level of trust in online reviews: 64% of Italians say they trust online reviews must reviews have to be Job Function Email List considered reliable? According to 34% of Italians interviewed, for a review to be taken into consideration, it should have been online for no more than 3 months: companies must therefore pay attention to dated comments or out-of-date review pages. Furthermore, for 46% of those interviewed, to be considered reliable, reviews must contain an overall rating of the product - for example in the form of stars - while for 28% it is important that there are comments in text form. In this regard, the most valued elements in the text of a review are: The elements considered most important in the text of an online review A careful and timely analysis of the product or service reviewed is therefore essential in order to consider.
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